What happens when success quietly turns into complacency? As someone’s professional growth plateaus so does their job performance, and as the needs of the job evolve over time, we suddenly realize that their performance outcomes and business results have dropped off as well. In this case study, a pharmaceutical sales organization used 360 feedback not as a checkbox exercise, but as a wake-up call that changed how their Regional Sales Managers saw themselves—and how they showed up for their teams. See how we helped them gain greater self-awareness, clearer priorities, and a renewed focus on building a top sales team.

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