Driving Culturally Sensitive Change

As companies increase focus on diversity and inclusion, HR professionals have faced a challenge: how do you foster open dialog about potentially sensitive topics? We partnered with a client in the medical field – where collaborative stakes are especially high – to do just that. We started with a series of 8 e-learning modules, creating a shared pool of understanding, outlining best practices & tools, and leveraging leader videos to connect these concepts to the company culture. Then we created a workshop that leveraged scenario-based activities to practice conversations, applying approaches introduced in the e-learning, and articulating the words needed to navigate their roles. Workshops were intentionally small, pairing 20-25 employees with senior leaders who were trained and certified to moderate these sensitive conversations.