Empowering Learning Ambassadors

Peer trainers can have a big impact on adoption of best practices at a local level in organizations. In preparation for a big org change initiative, we helped a client create a Learning Ambassador Program, training individual contributors to take informal leadership roles as change agents supporting local pull-through efforts within their teams. Leveraging information guides, onboarding webinars, Ambassador toolkits, and scheduled feedback loops, these top contributors developed monthly plans, organized pull-through activities, guided people leaders as they engaged with their teams in developing discussions, providing ongoing program feedback/recommendations, and monitoring progress.