Organizational Change
Accelerating organizational change by operationalizing and enabling your strategy
EXPERTISE
How can we boost your efforts?
Organizational Effeciveness
Don’t leave success up to chance. We can help you assess leadership, process, culture, capability, capacity, alignment, and other organizational effectiveness gaps that may be holding your business back. Analysis can involve stakeholder interviews, observations, focus groups, surveys, and workforce analytics. We can then help you design effective OE interventions.
Employee Engagement
Our data scientists can deploy a customized engagement survey for your organization to assess employee satisfaction against a variety of factors, including the company, leadership, business strategy, work, supervisor, and career development. Let us help you engage your workforce more effectively.
Team Facilitation
Our facilitators can deliver relevant, highly interactive workshops that spin up receptivity to change, train new behaviors, and gain commitment to follow through on transferring those new behaviors into the workplace. We design, build, and deliver workshops to suit your needs. Let us work with you leadership team.
Communication & Pull-Through
Let our multimedia production team build out the collateral needed to support your change management plans. We excel at producing videos, brochures, explainers, posters, elearning, resource guides, and manager playbooks that help you drive change down to the grass roots level.
ORGANIZATIONAL CHANGE
Success Stories
Driving Culturally Sensitive Change
Organizational Change
As companies increase focus on diversity and inclusion, HR professionals have faced a challenge: how do you foster open dialog about potentially sensitive topics? We partnered with a client in the medical field – where collaborative stakes are especially high – to do just that. We started with a series of 8 e-learning modules, creating a shared pool of understanding, outlining best practices & tools, and leveraging leader videos to connect these concepts to the company culture. Then we created a workshop that leveraged scenario-based activities to practice conversations, applying approaches introduced in the e-learning, and articulating the words needed to navigate their roles. Workshops were intentionally small, pairing 20-25 employees with senior leaders who were trained and certified to moderate these sensitive conversations.
Organizational Change Communication
Organizational Change
After assessing employee engagement and identifying the need for consistent application of their core values, we worked with this client to develop materials and support a multi-year campaign of organizational change. Knowing that communication is what drives momentum in a change initiative, we worked hand-in-hand to formulate value-based quarterly communication plans, develop materials to support live and virtual Speaker Series events, create a signage campaign to ensure events were seen across all available comms channels, translating of all materials into French, and providing ad-hoc comms support like creating puzzle giveaways of values posters for employee recognition gifts. After a year, the organization tripled the number of people enrolled in development programs and the organization was a finalist for LTEN’s Learning for Change award.
Organizational Assessment
Organizational Change
When one of the world’s leading consumer healthcare companies underwent a consent decree due to quality issues within its supply chain, Gus Prestera worked with its senior leaders within manufacturing, technical operations, and quality as well as various regulatory compliance organizations and hundreds of external quality consultants to implement an organizational assessment process. He advised dozens of quality teams and their HR business partners at multiple sites as they learned and used his process and tools to define the future state organization in terms of competencies, resource capacity, headcount, and organizational structure. Through this work, they established a sustainable supply chain organization and laid the groundwork for competency-based hiring and training.
Engagement Survey
Organizational Change
Senior leadership at a division within a mid-sized pharmaceutical company became aware of morale and turnover issues in the wake of a major re-structuring. They wanted to conduct an engagement survey to find out the extent of the issues and gain insight into how best to address them, but they wanted it to be something quick and compact, not a lengthy process with cumbersome surveys and reports. We customized a streamlined survey for them and designed a compact report that was organized in layers, enabling them to start with a high-level dashboard, then drill down as needed. We also provided recommendations for how to address the gaps uncovered by the survey.
Values-Driven Cultural Change
Organizational Change
The CEO brought in to effect a turn-around of a global manufacturer recognized the need to change not only its business strategy but also its organizational culture. Building on the new core values and core competencies that the Executive Committee established, we designed a change implementation process and built a variety of change communication pieces to support it. We produced online courses to teach people how to live into the values and managers how to promote change adoption; facilitated a leader workshop to kick things off; and facilitated quarterly sync-up calls to keep the conversation going.
Team Facilitation
Organizational Change
In support of a CEO who was looking to drive a cultural transformation, we designed and facilitated a series of workshops with his Executive Committee and the extended leadership team. All of the workshops included elements of team building as well as hands-on activities to help them learn new ways of collaborating and implementing their business strategy. These workshops were coupled with one-on-one executive coaching, change management initiatives, and specific performance improvement interventions, so that the workshops were “plugged into” and complementary to the broader transformation efforts, amplifying their effects.
Helping HR Drive Change
Organizational Change
Working with HR business partners at a regional healthcare system, we implemented a talent review and success planning process that incorporated our Three Kingdoms model. We trained these HR professionals on the process and on best practices for facilitating the process with the business leaders they supported and prompting the right conversations to take place between leaders and their employees. We then coached the HR team as they implemented the process within their respective client organizations. Their adoption of the process led to improvements in accountability, employee engagement, performance, and professional development.
Communication & Pull-Through
Organizational Change
In support of a company-wide cultural transformation, we develop a change plan and built a variety of communication and pull-through tools. Communications included videos from the leadership team, talking about what the change meant for them personally, as well as posters, signage, and other communication pieces. Pull-through tools included a manager playbook, giving leaders a step-by-step guide for how to facilitate change conversations with their teams. We also created resource lists, containing links to books, articles, videos, and other elements that managers could use in their team discussions.
