Organizational Change

As companies increase focus on diversity and inclusion, HR professionals have faced a challenge: how do you foster open dialog about potentially sensitive topics? We partnered with a client in the medical field – where collaborative stakes are especially high – to do just that. We started with a series of 8 e-learning modules, creating a shared pool of understanding, outlining best practices & tools, and leveraging leader videos to connect these concepts to the company culture. Then we created a workshop that leveraged scenario-based activities to practice conversations, applying approaches introduced in the e-learning, and articulating the words needed to navigate their roles. Workshops were intentionally small, pairing 20-25 employees with senior leaders who were trained and certified to moderate these sensitive conversations.

After assessing employee engagement and identifying the need for consistent application of their core values, we worked with this client to develop materials and support a multi-year campaign of organizational change. Knowing that communication is what drives momentum in a change initiative, we worked hand-in-hand to formulate value-based quarterly communication plans, develop materials to support live and virtual Speaker Series events, create a signage campaign to ensure events were seen across all available comms channels, translating of all materials into French, and providing ad-hoc comms support like creating puzzle giveaways of values posters for employee recognition gifts. After a year, the organization tripled the number of people enrolled in development programs and the organization was a finalist for LTEN’s Learning for Change award.