We designed and developed a series of video-based online courses (hosted by us) plus a live workshop to train managers of a global manufacturer how to coach and develop their employees for performance. The process and tools were infused with the company’s core skills framework and values. As managers implemented what they learned, we provided coaching and support. Employee engagement increased in most departments as managers began having a dialog with their employees around performance expectations, accountabilities, and performance outcomes. Both employee engagement and performance improved.
