by GrandPooBah | Dec 13, 2024
It’s not enough to build a skills model. In order for it to have an impact on the organization, people need to understand what good looks like in the context of their day-to-day jobs. To help a global manufacturer gain adoption of their skills model, we developed a...
by GrandPooBah | Dec 13, 2024
When an organization builds or installs an enterprise system to support its key business process, the training cannot just focus on the keystrokes and mouse clicks. In this series of systems training courses, we articulated the business process and helped learners...
by GrandPooBah | Dec 13, 2024
We designed and developed a blended curriculum (ILT, e-learning, coaching) that was organized around ability level. With new hires, we focused on basic troubleshooting processes and tools. As they certified at each level and advanced, the training focused less on the...
by GrandPooBah | Dec 13, 2024
This series of e-learning tutorials was built with HTML and Javascript, incorporating frequent scenario-based practice exercises. In one module, where learners are learning how to ask for referrals, the learner listens to a character doing it, evaluates her...
by GrandPooBah | Dec 13, 2024
The first of this pair of workshops gives learners the confidence that comes with knowing the fundamentals of good presentations…from preparing materials, setting up the room, and organizing content to handling questions and managing discussion. Building on that...
