Organizational Assessment

When one of the world’s leading consumer healthcare companies underwent a consent decree due to quality issues within its supply chain, Gus Prestera worked with its senior leaders within manufacturing, technical operations, and quality as well as various regulatory compliance organizations and hundreds of external quality consultants to implement an organizational assessment process. He advised dozens of quality teams and their HR business partners at multiple sites as they learned and used his process and tools to define the future state organization in terms of competencies, resource capacity, headcount, and organizational structure. Through this work, they established a sustainable supply chain organization and laid the groundwork for competency-based hiring and training.